Do you need help?
Welcome to our support center. To start, please select a topic.
Ongoing orders assistance
Tracking a shipment
Order status
Failed payments
Software Updates
Fixed bugs
Enhanced performance
Added features
Customer support for products
Help with the installation process
Warranties
Breakages and defects
Ongoing orders
What's my order status?
To check your order status, you can go to the "My orders" section of your profile. In alternative, you can open the order confirmation email you received and click on the link "Check my order status".
How long does it take for my order to be shipped?
How can I track my shipment?
The tracking number appears to be inexistent or incorrect, what do I do?
What do I do in case of failed payment?
Do you wait for payments to be credited to the company before shipping out products?
Order status
Tech support
How does tech support work?
Requesting assistance
If you deem it necessary, you can issue a ticket in the dedicated section, where you can accurately explain why you need our help.
Requesting assistance
Staff's reply
It might take up to 48 business hours for a member of our staff to get back to you; when needed, we may ask you further questions about the problem encountered.
Case evaluation
We will examine your request to find the most appropriate solution.
Case evaluation
Solution
We will inform you of the best solution we could find and, when necessary, we will issue an RMA (Return Merchandise Authorisation).
How does an RMA work?
My headlight/tail light is showing signs of condensation, what do I do?
My product is malfunctioning and its warranty is still valid. Will you be sending me a new one?
If I'm sending you the product, I won't be able to use my car, what do I do?
I haven't found an answer to my question / I still need help.
